Frequently Asked Questions
What type of results can I expect
Most services have long-term results that can only be measured through metrics. After evaluating your key performance indicators (followers, engagement, and website traffic) you recive a monthly metric evaluation that will show the progress your online precence has made, will see an increase in the metrics monthly
How soon should I expect to see results?
You will normally notice an increase in followers and engagement within the first 30 days. The results should continue to increase each month.
Do you monitor all aspects of my Social Media Accounts
Yes, the pages for comments, messages, and reviews will all be managed. If we know the answer to the question or comment, we would respond accordingly. If we do not know the answer, we will direct the question to you and notify you via email.
Do I have to Provide content?
No, you do not have to provide us with content. However, if you have content, we are happy to use it.
Townsfolk can develop unique content that fits your brand. We can use stock photography, design software, and relevant sources to develop content to engage your audience.
How will you create content that fits my business?
In a questionnaire, we learn about your content preferences, goals, and ideas. We develop for you based on your answers and our research of your niche. If you approve the content plan, we will start developing a content calendar plan. You will review all material in advance before the plan is finialized.
How much traffic can I expect?
The amount of traffic each month will vary based on the services you use and the amount of servcies combined. The more fuel we have in the tank, the more results we can generate for you.
How long are the contracts?
Our contracts are ongoing and you can cancel after any 30-day period. After we’ll cancel your services and return any information we have back to you.
Are there any set-up fees?
Absolutly not, Our only fee are for the services you have requested.
What if I don't like my website?
Once the site is developed, you will receive a rough draft of the site. You will be able to make a list of edits, and we will apply them for you. We will go through two full review periods (one before development and one after), to make sure you enjoy what we deliver.
How will you build my mailing list?
We direct traffic from your social media accounts and website to a variety of pages that collects emails from customers in exchange for updates and promotions.
You also have the opportunity to use in-store promotions to gather emails from customers at checkout.
How will you shoot the corporate video?
We use a four-step process to ensure you have the best film for your business without any inconvenience. We will go over a questionnaire for them film, create a shot list and script, shoot the movie on a selected date for three hours, and edit the film with two editorial options available for you.
What do I do after I have a Corporate Video?
Your Corporate Video can be uploaded to Youtube increasing brand awareness and back links, emailed to customers, used on social media clips, posted to your website, Ads, and local television commercials.
When can I upgrade packeges?
You can upgrade your package after your 30 day subcription is comprete.
How will you build a website that I like and fits my brand?
A questionnaire, you will be able to describe the type of website you want with examples of websites you like. We will use this information, and our own creativity, to build a website you’ll like.
How long does it take for a website to be built?
It normally takes us 15 days to complete a website once we have everything that we need to start the website.
How will you get backlinks for my business?
We will develop backlinks through aoutreach to blogs, publications to get your website featured, and increasing social shares and exposure.
What will you change on my website for SEO?
We would change technical things on your website, such as coding, tags, and words to include keywords yto rank for. However, we would not change the design of your website. All changes to your website will be ran by you first.
How long will my website be down?
If you have an existing website, we will not take it down your new site is complete. The new website will use a temporary URL until complete
If you do not have a website, we cput a “Coming Soon” page with some short info for your customers while we are developing your new website. We will not make the website live until the website is complete.
Do you maintain the website?
Yes, we can maintain your website. You can use our website maintenance plan which includes, security, routine backups, and more.
If you are looking for changes and updates to made to your site you can use our website managment plan which also includes all of the maintence features.
What do you need to develop the website?
We need access to your hosting account, domain name, Qustioaire, logo files, and any content that would like to have on your website. After we have this, we will design your website to your expectations.
What is website hosting ?
Website hosting is the service that allows websites to become accessible through the Internet. Without website hosting, users will not be able to view your site.
What is a domain?
The domain is the URL destination of your website Ex: www.TownsfolkMarketing.com
What if I don't have a logo? Do you design logos?
Yes, The qustions regarding the creation of your website is included in the website questionnaire. You can still Request a Website as an indivual service.
Contact us for more information.
Do I need to provide photos for my website?
Yes if you have images, we can incorporate them on your website. If not, we can use high-resolution stock images that reflect your business.
Will you monitor the AD campaign and make sure I don't lose money?
Yes, If ads are not performing well, we will pause them and adjsut your campaign.
What platform will you build my website on?
We build our websites on WordPress, It the best platforms to build a website on today. This is because it is packed with plugins and additional features that provide more customization than any of its competitors. It also allows us to provide you with an easy way to maintain you site on your own if you choose to.